Happiness Concierge

Skills applied: Service Design / Branding

Tools used: Figma / Photoshop / Adobe InDesign 

 

Happiness Concierge aims to put the customer in the centre and look into what will make dealing with Australia Post experience a less painful one.

MAIN ISSUE

Insights from previous research point to the necessity of allotting resources to improve overall logistics and train a new breed of staff, who will provide a better service on the ground in ways Australians have not seen in recent times. 

CUSTOMER SEGMENTS

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VALUE PROPOSITIONS

+ Connection to family and friends
+ Personalised and memorable experience
+ Staff who will take the time and make the experience fun and memorable
+ Real-time reporting via audio/video
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DISCLAIMER: This is an academic requirement, therefore, Australia Post is not connected to this project in whatever shape or form.

Track C ConsultingIn The Same Boat